Privacy Policy
Your privacy and data security matter to us
Last Updated: November 30, 2025
At Ddondola, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
Personal Information
- Name, email address, and phone number
- Delivery address and billing information
- Account credentials (username and encrypted password)
- Social media profile information (when using social login)
Payment Information
- Payment method details (processed securely through our payment gateway)
- Transaction history and order details
- Billing address
Usage Data
- Browsing behavior and product preferences
- IP address, browser type, and device information
- Referral tracking information (when you use referral links)
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your purchases and account
- Provide customer support and respond to inquiries
- Process referral commissions and track social sharing
- Send promotional emails and marketing communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL/TLS encryption for all data transmissions
- Secure payment processing through certified payment gateways
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Encrypted storage of sensitive information
Third-Party Services
We work with trusted third-party service providers to operate our business:
- Social Media: Facebook, Google, Twitter, TikTok, Instagram (for social login and sharing)
- Analytics: Google Analytics (for website performance tracking)
- Shipping Partners: Delivery service providers for order fulfillment
These third parties have their own privacy policies and are required to protect your information.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality (login, cart, checkout)
- Performance Cookies: Help us understand how visitors use our site
- Referral Tracking: Track referral links for commission attribution
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling them may affect website functionality.
Your Rights
Under Ugandan law and GDPR (for EU customers), you have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Restriction: Limit how we process your information
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Address: Royal Park Building, Plot 29B Buganda Road Ground Floor, Suite 111
Phone: +256 200 948226
Email: info@ddondola.com
We will respond to your request within 30 days.