Frequently Asked Questions

Creating an account is easy! Click the "Register" button at the top of the page and fill in your details (name, email, phone, password). You can also sign up using your Facebook or Google account for faster registration.

Click on "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the link to create a new password.

Yes! Log in to your account and go to your Dashboard. From there, you can update your name, email, phone number, and delivery addresses.

Browse products, click "Add to Cart" on items you want, then click the cart icon. Review your items, click "Checkout," fill in your delivery details and payment information, then confirm your order.

You can modify or cancel your order within 2 hours of placing it. After that, the order is processed and cannot be modified. Contact us at +256 200 948226 immediately if you need to make changes.

Once your order ships, you'll receive a tracking number via email and SMS. You can also view your order status in your account dashboard under "My Orders."

We accept multiple payment methods including:

• Mobile Money (MTN, Airtel)
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer
• Cash on Delivery (selected areas)

All payments are processed securely through Flutterwave.

Yes! All transactions are encrypted using SSL technology. We do not store your credit card information. All payment processing is handled by Flutterwave, a PCI-DSS compliant payment processor.

All prices are displayed in Ugandan Shillings (UGX). Taxes are included in the displayed price.

Standard delivery takes 2-5 business days within Uganda. Express delivery (1-2 days) is available in Kampala and major cities for an additional fee.

Yes! We offer FREE shipping on all orders over UGX 100,000. For orders below this amount, standard shipping fees apply based on your location.

We deliver throughout Uganda. For detailed shipping information and costs by region, visit our Shipping Information page.

We offer a 30-day return policy for most items. Products must be in original condition with tags attached. For full details, visit our Return & Refund Policy page.

Contact us at info@ddondola.com or +256 200 948226 to initiate a return. We'll provide you with return instructions and a return label if applicable.

Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. Refunds are issued to your original payment method.

Every product has a unique referral link. Share it on social media (Facebook, Instagram, TikTok, WhatsApp, Twitter), and when someone buys through your link, you earn a commission automatically!

Commission rates vary by product category, typically ranging from 5% to 15% of the sale price. You can view your earnings and statistics in your Referral Dashboard.

Commissions are paid monthly once you reach the minimum threshold of UGX 50,000. Payments are made via mobile money or bank transfer, depending on your preference.