Terms and Conditions
Welcome to Ddondola. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services.
1. Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.
2. Products and Services
- All products listed on Ddondola are subject to availability. We reserve the right to limit the quantity of products we supply, refuse orders, or cancel purchases at our discretion.
- Product descriptions, pricing, and availability are subject to change without notice.
- We strive to display accurate images and descriptions of our products. However, slight variations may occur, and we do not guarantee that product descriptions or images are error-free.
3. Pricing and Payments
- All prices displayed on the website are in UGX and include applicable taxes unless stated otherwise.
- We accept various payment methods, including mobile money, credit cards, and other options listed at checkout.
- Payments must be completed at the time of purchase. Unsuccessful or incomplete transactions may result in order cancellation.
4. Shipping and Delivery
- We deliver to locations within Uganda. Delivery fees and timelines are provided at checkout.
- We are not responsible for delays caused by third-party courier services or unforeseen circumstances.
- It is your responsibility to provide accurate shipping details. Ddondola is not liable for orders delivered to incorrect addresses provided by the customer.
5. Returns and Refunds
- Products can be returned within [X] days of delivery if they meet our return policy criteria.
- Refunds will be processed after verifying the returned product's condition and may take [X] business days to reflect in your account.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
6. User Accounts
- Customers are responsible for maintaining the confidentiality of their account login information.
- You agree to provide accurate and up-to-date information when creating an account.
- Ddondola reserves the right to suspend or terminate accounts for violations of these terms or fraudulent activity.
7. Prohibited Activities
You agree not to:
- Use the website for any unlawful purposes or in violation of applicable laws.
- Distribute viruses, malware, or any other harmful software.
- Attempt to gain unauthorized access to the website or its systems.
- Engage in fraudulent activities, including creating fake accounts or submitting false orders.
8. Limitation of Liability
Ddondola shall not be held liable for any damages, losses, or claims arising from your use of our website or services, including but not limited to direct, indirect, incidental, or consequential damages.
9. Intellectual Property
All content on this website, including text, images, graphics, and logos, is the property of Ddondola and is protected by copyright and intellectual property laws. Unauthorized use is prohibited.
10. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review these terms periodically.
11. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us:
- Email: info@ddondola.com
- Phone: +256 123 456 789
- Address: Kampala, Uganda
Last updated: 6th Jan, 2025
