We are committed to delivering your orders quickly and efficiently. Our dedicated network of boda boda riders ensures that your items are delivered safely from the vendor to your doorstep. Please review our shipping policy below for details on delivery timelines, fees, and processes.
1. Delivery Areas
We currently deliver to locations within Kampala and selected surrounding areas. We are continually expanding our delivery network to serve more regions.
2. Delivery Timelines
- Standard Delivery: Orders are typically delivered within 1-3 business days.
- Same-Day Delivery: For eligible items and orders placed before 12:00 PM, same-day delivery is available.
- Delivery timelines may vary depending on vendor location, product availability, and weather or traffic conditions.
3. Shipping Fees
- Shipping fees are calculated based on the distance between the vendor and the delivery address.
- Estimated delivery costs will be displayed at checkout.
- Special promotions or discounts on shipping fees may be available during campaigns or events.
4. Delivery Process
- Once your order is confirmed, our system assigns a Ddondola boda boda rider to pick up the items from the vendor and deliver them to your address.
- Riders will contact you via the provided phone number to confirm delivery details and estimated arrival time.
- Please ensure that someone is available to receive the delivery at the specified address during the delivery window.
5. Failed Deliveries
- If the rider is unable to complete the delivery due to incorrect address details, unavailability, or other issues, we will attempt to contact you for redelivery.
- Redelivery may incur additional fees.
6. Package Handling
- All items are carefully packed by the vendor to ensure they arrive in good condition.
- Upon delivery, please inspect your package for any visible damage and report any issues to the rider or our customer service team immediately.
7. Special Instructions
If you have specific delivery instructions (e.g., preferred time, secure drop-off locations), please include them during checkout or inform the rider directly.
8. Contact Us
If you have questions about your delivery or need assistance, please contact us:
- Email: info@ddondola.com
- Phone: +256 123 456 789
- Address: Kampala, Uganda
Last updated: 6th January, 2025
