At Ddondola, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return a product or request a refund. This policy outlines the conditions under which returns and refunds can be processed.
1. Return Policy
- Eligibility for Returns: Products must be returned within [X days] of delivery to be eligible for a return.
- Condition of Products: The product must be in its original condition, unused, and with all original packaging, tags, and accessories.
- Non-Returnable Items: The following items are not eligible for returns:
- Perishable goods (e.g., food, plants).
- Personal care items (e.g., cosmetics, hygiene products).
- Digital goods or software downloads.
- Items marked as "final sale" or "non-returnable."
- Return Process:
- Contact our customer support team at info@ddondola.com or call +256 123 456 789 to initiate a return.
- Provide your order number, product details, and reason for return.
- Follow the instructions provided by our team to return the product.
2. Refund Policy
- Refund Eligibility: Refunds are processed only for products that meet the return conditions outlined above.
- Refund Methods: Refunds will be issued to the original payment method or as store credit, based on customer preference.
- Processing Time: Refunds will be processed within [X business days] after we receive and inspect the returned product.
- Shipping Fees: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
3. Exchanges
If you need to exchange a product for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability.
4. Damaged or Defective Items
- If you receive a damaged or defective product, notify us within [X days] of delivery.
- We will arrange for a replacement or refund after verifying the issue.
5. Cancellation Policy
- Orders can be canceled before they are shipped. Once an order is shipped, it cannot be canceled but can be returned according to this policy.
6. Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: info@ddondola.com
- Phone: +256 123 456 789
- Address: Kampala, Uganda
Last updated: 6th January, 2025
